Our Mission
To help children reach their full potential through professionally supported one-to-one relationships with
measurable impact.
Our Vision
Successful mentoring relationships for all children who need and want them, contributing to better schools, brighter futures, and stronger communities for all.
Our Values
We value integrity in partnerships and promote teamwork and compassion as we develop relationships that benefit the community.
Office Hours
Monday - Thursday
10 :00 AM- 6:00 PM
Friday 10:00 AM - 12:00 PM
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FIll out the following information below to apply or email your cover letter and resume to jobs@bigloraincounty.org
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TITLE: Site and School Based Manager
REPORTS TO: Program Officer
SUPERVISORY RESPONSIBILITIES: Site and School Based Coordinators
FLSA STATUS: Exempt, FullTime
FUNCTION: To manage the site and school based mentoring program. Provides excellent Customer Service to volunteers, clients, staff, funders and co-workers.
RESPONSIBILITIES:
• Annually improves match retention and longevity, thereby improving outcomes for youth
• Interview volunteers and children for enrollment
• Coach, support, and supervise Lunch Buddy matches
• Make referral to other resources
• Implement and monitor individual client case plans, including outcome based measures
• Plan curriculum using a flexible format which encourages the child and volunteer “match” to select from educational and pro-social activities
• Plan and deliver Volunteer Training and related activities
• Ensure volunteer recognition is relevant, timely and meaningful
• Conduct match closures and engage volunteers and clients to rematch
• Involve volunteers and clients with agency match activities, fundraisers, and pr/recruiting opportunities
• Maintain all documentation and dictation in accordance with national standards and local casework manual policy and procedures
•Maintain confidentiality of client and volunteer records and information
•In conjunction with Communications Coordinator, compile and report outcome data on each school / site to the stakeholders within Big Brothers Big Sisters of Lorain County and the schools and community partners
•Carry out additional duties as assigned
PROFESSIONAL DEVELOPMENT:
Attend appropriate professional training sessions. Participate in appropriate professional associations.
QUALIFICATIONS:
• Bachelors degree in Social Services, Education or related field, preferred
• Knowledge of Microsoft software and willing to learn AIM proprietary software
• Professional, friendly, assertive and highly organized
• Must have dependable transportation
• Licensed, or willing to pursue licensure, by the Ohio Credentialing Board for Chemical Dependency Professionals
REQUIRED SKILLS AND ABILITIES:
Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.
Interpersonal Savy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease. Effectively promotes the agency mission and vision, internally, as well as with the broader community.
Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.
Perseverance
Pursues everything with energy, drive and a need to finish; seldom gives up before a project is complete; especially in the face of resistance or setbacks.
Managing Vision and Purpose
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
Critical Thinking
Spends his/her time and the time of others on what’s important; identifies and acts on critical issues; can quickly sense what will help or hinder accomplishing a goal; eliminates or navigates around roadblocks, creates focus.
WORK ENVIRONMENT:
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
•Routine office environment.
•Moderate independent travel to schools and community sites.
•Flexible schedule with evenings and weekends as required
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization. Your employment with BBBSLC is “at will,” meaning that either you or BBBSLC may end your employment at any time and with or without cause.
